BUSI 2003 Week 3 Midterm Exam

BUSI-2003C-1/BUSI-2003-1-Operations

1. Which of the following statements concerning service guarantees is false?

2. A major drawback of a line process is the jumbled flow, which reduces the throughput and efficiency.

3. Process selection choices a"ect all parts of the firm and thus involve all functional areas along with general management.

4. The Knee-Hugger Jeans Company makes designer jeans in six colors under a make-to-stock approach. In response to a new fashion craze, customers have expressed the desire to acquire these jeans in three di"erent styles-namely regular, tight-fit and relaxed-fit styles, with and without "stylish" holes, and with one of four cuts for the pants leg: boot-cut, bell- bottom cut, flared-cut or regular cut. How many di"erent combinations of unique end items would this company have to inventory?

5. The common first phase of product development focuses on concept development. Which of the following is not an activity of concept development?

6. The three primary business functions include:

7. There are key di"erences between service and manufacturing organizations. Which of the following is true regarding these di"erences?

8. Which of the following statements regarding lean systems is false?

9. A work center uses Kanban containers that hold 200 parts. To produce enough parts to fill the container, 60 minutes of set up plus run time are needed. Moving the workstation to the next workstation, waiting time, processing time at the next work station and return of the

empty containers take 120 minutes. There is an overall demand rate of ten units per minute. Calculate the number of containers needed for this process?

10.   seeks to eliminate defects in goods services by preventing and correcting human- generated errors:

11. Pollution prevention, pollution control, and recycling are the three major areas of decision that a"ect environmental impact.

12. Operations strategy is a functional strategy that can drive the business strategy of the organization.

13. A lean system is designed to expose errors and get them corrected at the source.

14. Which of the following statements concerning Quality Function Deployment (QFD) is false?

15. Which of the following statements concerning the relationship among corporate, business and functional strategies is correct?

16. Which of the following is not a lean tenet?

17. Modular design is a prerequisite to a mass customization process.

18. Key elements/events that should be monitored in the firm's external environment include all of the following except:

19. Which of the following is not one of the five classifications of product flows or forms?

20. Correctly complete the following sentence. Concurrent engineering is:

21. Lean and lean thinking can be applied to the operations function within an organization.

22. The Service Profit chain indicates how customer satisfaction and loyalty along with employee satisfaction and loyalty are important to the overall profitability of the service industry.

23. Outsourcing is the export of service activities such as workforce recruiting, payroll management, and call center functions to other countries.

24. The four elements comprising a firm's Operations strategy consist of all of the following except:

25. Quality Function Deployment is also referred to as a house of quality chart.